If for any reason you are not 100% satisfied with any item(s) you must inform us within 14 days of receipt & it must be returned to us within a further 14 days (28 days in total) provided it is unworn/unused and it is in re-saleable condition with all original packaging and labels/tags still attached.
Please note: All items will be inspected by our returns team and any item(s) that do not meet the above criteria will not be refunded.
You should contact us via email: firstname.lastname@example.org and we will send you a returns form to complete and this must be completed and enclosed in your return parcel.
Please send returned items to:
Returns Dept., Cribs Clothing Ltd., 3-5 Broad Street, Builth Wells, Powys, LD2 3DT.
. Please be aware that we do not pay return postage - return postage fees and packaging are your responsibility and that any item(s) being returned remain your responsibility until they arrive with us. For these reasons, we strongly recommend that you return any package(s) using a recorded delivery service and obtain a proof of postage certificate (or receipt) from the Post Office branch or courier used. We also strongly recommend retaining this proof of postage certificate (or receipt) until your refund has been successfully processed by us. Just in case!
Upon receipt and inspection of your returned item we will issue a refund to your original payment method.
Please note - we do not refund original postage cost. If the original order was placed using a debit card, credit card or PayPal account this will be refunded the amount due.
This does not affect your statutory rights under sale of goods distance selling regulations.